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This very specific area of expertise is essential to your spa guest’s experience.
Providing exceptional services is the staple of your spa business and will be the
key to returning guests and referrals for years to come.
MENU & RETAIL DEVELOPMENT – We will assist you in choosing the service menu and product
lines that will best compliment your market and your vision. Your menu and products
will set the experience and tone for your spa beyond its aesthetics and is an important
decision to make early on in new spa development or can be re-launched in an existing
spa for an exciting re-grand opening! We will assist you with pricing and inventory
needs to support your menu of services.
EXISTING PROVIDER AUDITS – Your technicians can make or break your business. We will
perform an evaluation of your existing providers and the services they offer through
a structured mystery shopping process. A report and recommendations will be provided.
SPA PROVIDER TRAINING & DEVELOPMENT – Consistency and excellence will be taught in
the PLU spa provider training. The goal will be to have your technicians provide
flawless services that include signature touches from your spa within the framework
of your product line protocols. We can work with individual technicians or with a
group. PLU University - Spa Services